Date: 06/11/2025
Introduction
Welcome to [Your Company Name] (“we”, “us”, “our”). This Privacy Policy explains how we collect, use, disclose, and protect the personal information of users of our website and services in Bangladesh. By using our website and placing orders, you accept the practices described in this policy.
1. What information we collect
We may collect the following categories of personal data from you:
- Identity & contact details: your name, shipping address, billing address, email address, phone number.
- Transaction & order data: details of products you order, payment method, order history, returns, refunds.
- Payment & financial data: payment method details (which we may collect or which our payment processor collects).
- Technical & usage data: IP address, browser type, device type, operating system, how you interact with our website, pages visited, time spent.
- Marketing & profile data: preferences, promotional offers you’ve opted into, feedback, reviews.
2. How we use your information
We use your personal data for the following purposes:
- To process and fulfil your orders: verifying your identity, arranging delivery, managing payments, notifying you of order status.
- To communicate with you: for customer service queries, order updates, support, and surveys.
- To improve our services and website: by analysing usage, personalising your experience, improving product offerings.
- For marketing (only where you have consented): sending promotional emails, offers, newsletters, with the ability to opt-out.
- For fraud prevention, security, and legal compliance: to detect and prevent unauthorised activity, comply with applicable laws (e.g., Digital Security Act, 2018, Consumer Rights Protection Act, 2009 in Bangladesh). The Business Standard+1
3. Legal basis for processing
Although Bangladesh does not yet have a fully comprehensive data protection law identical to the EU’s GDPR, we process your personal data because it is necessary:
- to fulfil contracts (i.e., your orders),
- to comply with legal obligations,
- and, where you have consented, for marketing and analytics purposes.
4. Sharing and disclosure of your information
We will not sell your personal data. We may share it with:
- Trusted service providers: delivery companies, payment gateways, IT/hosting providers, analytics providers — always under confidentiality obligations.
- Government authorities or law-enforcement where required by law or to protect our rights.
- In the event of a corporate transaction (sale of business, merger), we may transfer customer data — subject to protections.
5. Data security & retention
- We implement reasonable technical and organisational security measures (e.g., encryption, secure servers) to protect your data.
- No method of transmission over the internet is 100% secure — we cannot guarantee absolute security.
- We retain your personal data for as long as needed: to fulfil orders, comply with legal retention requirements, resolve disputes. Then we securely delete or anonymise it.
6. Cookies & tracking technologies
We and our service providers may use cookies, web-beacons, analytics tools to gather usage data, personalise content, and improve our services. See our Cookies Policy (below) for further details.
7. Your rights (Bangladesh context)
While Bangladesh’s regulatory regime for data privacy is still developing, you have the following rights in relation to your data:
- To request access to the personal data we hold about you.
- To request correction or deletion of your personal data (to the extent lawful).
- To withdraw consent where you previously gave it (for marketing cookies, newsletters, etc.).
- To object to processing where reasonable.
We will respond to valid requests within a reasonable time.
Note: Some processing may be required for legal or contractual reasons, and we may not be able to honour all requests fully.
8. Children
We do not knowingly collect or solicit personal data from children under the age of 13. If you believe we have collected data from a child without consent, please contact us and we will delete the data.
9. International transfers
Your data may be processed or stored outside Bangladesh (for example if our providers use overseas servers). When we do so we ensure appropriate safeguards are in place to protect your data.
10. Changes to this policy
We may update this Privacy Policy from time to time. We will publish the updated version on our website with a revised “Last updated” date. We encourage you to review this policy periodically.
11. Contact us
If you have any questions about this policy or wish to exercise your rights, please contact:
Company Name: R.R. Electronics Mart
Address: Helena Tower, 841/B Shak Mojib Road Mir Bhari, Mistry Para, Chattogram
Email: engrasel00790@gmail.com