Refund & Returns Policy

R.R. Electronics Mart
Address: Helena Tower, 841/B Shak Mojib Road Mir Bhari, Mistry Para, Chattogram
Email: engrasel00790@gmail.com
Last Updated: [Insert Date]

  1. Introduction
    At R.R. Electronics Mart, customer satisfaction is our top priority. We want you to be completely happy with your purchase. This Refund & Returns Policy explains when and how you can return a product or request a refund. By purchasing from our store (online or in-person), you agree to this policy.
  2. Eligibility for Return or Exchange
    A product may be returned or exchanged if any of the following conditions apply:
  • The product you received is defective, damaged, or not working as described.
  • You received the wrong product, model, or color.
  • The product was incomplete (missing parts, accessories, or manuals).
  • You changed your mind within the allowed time and the product remains unused, unopened, and in original packaging.

To be eligible:

  • The product must be returned within 3 to 7 days of delivery.
  • You must provide a valid purchase receipt or invoice and proof of purchase.
  • The product must be in its original condition, including all accessories, manuals, and packaging.

Non-returnable items include:

  • Products that have been used, damaged by the customer, or altered in any way.
  • Items that are software-activated, such as digital codes, downloads, or installed firmware.
  • Products marked as “final sale”, “clearance”, or “non-returnable” at the time of purchase.
  • Consumables (for example, batteries, bulbs, accessories) once opened.
  • Custom or special-order items not part of our regular stock.
  1. Return Process
  2. Contact Us – Email us at engrasel00790@gmail.com within the return window describing the issue. Include your order number, invoice, and photos or video evidence (if defective or damaged).
  3. Verification – Our support team will verify your claim and respond with return instructions.
  4. Return Shipping –
    • If the issue is our fault (wrong or defective item), we will arrange free pickup or reimburse return shipping.
    • If you changed your mind, you must cover return shipping costs.
  5. Inspection – Once received, we will inspect the item and notify you of the approval or rejection of your return.
  6. Refunds
    If approved:
  • Refunds will be processed within 5 to 10 working days after product inspection.
  • Refunds are issued to the original payment method (for example, card, bKash, Nagad, Rocket, or cash).
  • If the original payment cannot be refunded, we may issue a store credit or replacement instead.

Partial refunds may be granted for:

  • Items with missing parts not due to our error.
  • Items returned after the standard return window but within a reasonable grace period.
  1. Replacement or Exchange
    We may offer an exchange for the same or equivalent product subject to stock availability. If the same item is unavailable, we will provide a full refund or store credit based on your preference.
  2. Cancellations
  • Orders can be canceled before shipment without any charge.
  • If you cancel after shipment, shipping costs will be deducted from your refund.
  • We reserve the right to cancel orders due to stock shortages, payment verification issues, or suspected fraud. If we cancel, you will receive a full refund.
  1. Warranty and Service Claims
    Many electronics products come with a manufacturer’s warranty. After the initial return period, warranty claims should be directed to the brand’s authorized service center. We will help guide you through the warranty process when needed.
  2. Late or Missing Refunds
    If you have not received your refund after 10 working days:
  • Check your bank or mobile wallet again.
  • Contact your payment provider; processing may take time.
  • If you have done all this and still have not received your refund, please contact us at engrasel00790@gmail.com.
  1. Legal and Compliance
    This policy complies with relevant provisions under the Bangladesh Consumer Rights Protection Act (2009) and general e-commerce guidelines of the Ministry of Commerce. Disputes arising under this policy will be handled under Bangladeshi law and the jurisdiction of the courts of Chattogram.
  2. Contact Information
    For any questions or assistance regarding this Refund & Returns Policy, please contact:

R.R. Electronics Mart
Helena Tower, 841/B Shak Mojib Road Mir Bhari, Mistry Para, Chattogram
Email: engrasel00790@gmail.com

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