Shipping & Delivery Policy

R.R. Electronics Mart
Address: Helena Tower, 841/B Shak Mojib Road, Mir Bhari, Mistry Para, Chattogram
Email: engrasel00790@gmail.com
Last Updated: [Insert Date]

  1. Introduction
    This Shipping & Delivery Policy explains how R.R. Electronics Mart processes, ships, and delivers orders placed through our online and retail channels. By purchasing from our store, you agree to the terms set out in this policy.
  2. Service Coverage
    We currently provide delivery services throughout Bangladesh, including major cities, towns, and selected rural areas. Delivery to remote or restricted zones may take longer or may not be available in some cases.
  3. Processing Time
  • Orders are processed within 1 to 2 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • During special promotions, holidays, or high-demand periods, processing times may take slightly longer.
  1. Delivery Time
    Estimated delivery times after dispatch are as follows:
  • Inside Chattogram city: 1 to 2 business days
  • Other major cities: 2 to 4 business days
  • Rural or remote areas: 4 to 7 business days
    Please note that these are estimated times and may vary depending on courier schedules, weather conditions, or unexpected delays.
  1. Shipping Charges
  • Delivery charges vary based on location, product weight, and courier rates.
  • The applicable delivery charge will be displayed at checkout before confirming your order.
  • Occasionally, we may offer free delivery promotions for specific products or order values.
  1. Order Tracking
    Once your order has been shipped, we will provide a tracking number via SMS or email. You can use this tracking number on the courier’s website or contact us directly for updates.
  2. Delivery Confirmation
  • Our delivery agents may call you before attempting delivery. Please ensure that your provided phone number and address are accurate and reachable.
  • If delivery is unsuccessful due to incorrect address, unavailable recipient, or repeated failed attempts, additional charges may apply for re-delivery.
  1. Damaged or Missing Items
  • Please inspect your package upon delivery.
  • If you find any missing or damaged items, report it to us immediately by email at engrasel00790@gmail.com with your order number and photos or videos as evidence.
  • Claims must be made within 24 hours of receiving the product. Delays in reporting may make verification difficult.
  1. Delays and Force Majeure
    R.R. Electronics Mart is not responsible for delivery delays caused by courier partners, weather conditions, natural disasters, strikes, government restrictions, or other circumstances beyond our control. We will, however, make every effort to keep you informed of any such delays.
  2. International Shipping
    At present, we do not offer international shipping. Orders are accepted and delivered only within Bangladesh.
  3. Order Cancellations
  • You may cancel your order before it has been shipped by contacting us at engrasel00790@gmail.com.
  • If your order has already been shipped, the cancellation will be treated as a return, and our Refund & Returns Policy will apply.
  1. Contact Us
    If you have any questions or concerns about our Shipping & Delivery Policy, please contact:

R.R. Electronics Mart
Helena Tower, 841/B Shak Mojib Road, Mir Bhari, Mistry Para, Chattogram
Email: engrasel00790@gmail.com

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